Portals are often associated with Knowledge Management, one common aspects of the relationship between KM and portals is usually the platform they are built on, which is often a web platform (most KM tools used today are web 2.0 oriented and so those portals that are required to provide flexibility by nature). This commonality does not justify the association though, I am not saying they shouldn’t be associated – KM can really extend the value employees get from their organizational portal, but the relationship between the two is a little more complicated than that.
- HR may want to influence and drive organizational culture, employee satisfaction or simply provide access to services.
- Internal communication may look for improved channels to broadcast the company agenda to the employees.
- R&D / Projects departments may want to share plans and get the employees more involved.
- Corporate departments (IT, Finance, Travel etc.) may want to advertise their services or bring self-service support channels to their internal customers – the employees.
- Customization features – allowing the employee the freedom to customize the portal to fit his personal needs
- Content channeling – the ability to direct specific content to a specific target audience within the company
- Personalization – the ability to present unique personal data to each employee
- Various KM components of collaboration, document management etc. should be integrated into the portal pages
- KM methodology and strategy effects the way the portal is organized and has an impact on the final user experience
- Knowledge management benefit’s from a strong portal that has good integration because more employees get exposed to it.
- The portal benefits from strong knowledge management integration because employees can drive more value from it, and come back more often.
So there you have it, from my point of view it’s a matter of balance…